Privacy Policy
Protection of personal data and respect for your privacy.
1. Data controller
Personal data collected on the TOITCHEZMOI website is processed by TOITCHEZMOI, acting as the data controller under Regulation (EU) 2016/679 (GDPR).
Contact: contact@toitchezmoi.com
2. Personal data we collect
2.1 Data you provide directly
We only collect data that is necessary to provide our services: first and last name, email address, phone number, profile information, and messages exchanged via the platform.
TOITCHEZMOI does not collect or store any bank card details.
Payments are processed exclusively by secure payment providers (e.g. Stripe).
2.2 Data collected automatically
When you browse our site, certain technical data may be collected: IP address, browser type, device information, and pages visited.
3. Purposes and legal bases
- User account management – Performance of a contract
- Matching members – Performance of a contract
- Security and abuse prevention – Legitimate interest
- Support and assistance – Performance of a contract
- Audience measurement – Consent
4. Recipients of your data
Personal data is accessible only to authorised TOITCHEZMOI staff and trusted technical processors (hosting, payment, maintenance) under confidentiality obligations.
Data may also be disclosed where required by law or to protect the safety of users and the integrity of the platform.
5. Data retention
Data is kept for as long as your account is active, and then deleted or archived in accordance with applicable legal obligations.
6. Data security
TOITCHEZMOI implements appropriate technical and organisational measures to protect the confidentiality, integrity and security of personal data (encryption, access restrictions, monitoring).
7. Your rights
Under the GDPR, you have the following rights:
- right of access
- right to rectification
- right to erasure
- right to restriction of processing
- right to object
- right to data portability
- right to withdraw consent at any time
You can exercise your rights via your personal account or by emailing contact@toitchezmoi.com .
8. Account deletion
Deleting your account results in the deletion of associated personal data and the permanent closure of access to TOITCHEZMOI services.
9. Cookies and trackers
TOITCHEZMOI uses cookies in accordance with the IAB Europe Transparency & Consent Framework (TCF).
- Strictly necessary cookies required for the website to function
- Audience measurement cookies (subject to your consent)
- Personalisation and social network cookies (subject to your consent)
Audience measurement relies on Google Analytics and Microsoft Clarity, triggered via Google Tag Manager only after your consent. Your choice (acceptance or refusal) is stored in the tcm_consent cookie and kept for 6 months. Refusing is as simple as accepting and does not affect access to the site.
You can change your choices at any time by or via the “Manage cookies” link in the footer.
10. Complaint
If you believe your rights are not respected, you may lodge a complaint with the competent supervisory authority (CNIL).
Frequently Asked Questions
I forgot my password. What should I do? +
On the login page, click “Forgot password”, enter the email address used to create your account and follow the link you receive. If the email does not arrive quickly, check your spam or junk folder.
For security reasons, choose a unique password, do not share it and log out when using a public or shared computer.
What personal data does ToitChezMoi collect? +
ToitChezMoi collects the data needed to operate the service: account information, profile, contact details, listings, messages, photos, preferences, technical connection data and payment or subscription information when necessary.
The privacy policy explains the purposes, legal bases, recipients, retention periods and user rights in more detail.
I did not find my answer. What should I do? +
If the FAQ does not answer your question, contact ToitChezMoi through the contact form. Describe your request clearly, include the email address of your account and add any useful details.
For a payment, listing, message or report issue, include available references: date, profile concerned, screenshot or transaction number if relevant.
How can I edit my profile? +
You can edit your profile from your personal account area. Keep your presentation, city or search area, offered or requested services, availability and cohabitation preferences up to date.
A complete profile creates more trust. Describe your situation honestly, add a suitable photo if possible and avoid vague information. The clearer your profile is, the more effective conversations with other members will be.