Frequently Asked Questions

ToitChezMoi is a platform that connects people offering accommodation with people offering services, based on a home-for-services exchange.

The goal is to support a clear and reassuring co-living arrangement with transparent profiles and conversations.

Yes, ToitChezMoi is available throughout France, and the service is intended to expand internationally over time.

Shared housing involves paying rent. Home-for-services is an exchange: services provided in return for accommodation, without traditional rent.

Home-for-services is a clear exchange between accommodation and services provided. Intergenerational co-living is a form of cohabitation often focused on presence and social connection, sometimes with more flexible help.

On ToitChezMoi, the goal is to agree upfront on a clear and balanced framework (services, duration, house rules).

On the login page, click “Forgot password”, enter your email address and follow the link you receive (check your spam folder).

From your account area, go to “My account” then “Deactivate / delete my account”. If you have a subscription, cancel it first.

Create an account and choose “I offer accommodation”, enter your email and password, then complete your profile and listing (photos recommended).

Create an account and choose “I’m looking for accommodation”, enter your email and password, then complete your profile, services and add a photo.

Any adult can sign up. To offer accommodation, you must be the owner or a tenant with the owner’s permission (and if needed, building approval).

Search for a listing, open it, then use the contact button to send a message.

Browse profiles, use filters, then click “Send a message” from the profile page.

Check the city spelling and widen the search area. It’s also possible there are no listings available yet.

Yes, you can create an account and complete your profile for free.

Premium helps with connecting (according to platform rules), improves visibility and provides access to useful resources (e.g., document templates depending on the plan).

Premium can significantly increase your chances of connecting. It offers broader contact access, better visibility and additional tools to help secure the arrangement.

It’s designed for users who want to make their home-for-services project happen faster.

No. Registration and creating a profile are free. Premium is optional and unlocks advanced features.

Premium has no long-term commitment. You can cancel anytime from your account area. Cancellation takes effect at the end of the current billing period.

For hosts, Premium helps attract more relevant applications and provides extra safety resources (depending on the plan). For guests, Premium makes contacting easier and can improve profile visibility.

Overall, the goal is to speed up and secure the connection.

Our plans support the continuous development of ToitChezMoi and allow us to offer you friendly, responsive, and secure online customer support. VAT is included.

A written contract is not always legally mandatory, but it is strongly recommended to define commitments, duration, schedule and house rules.

A written agreement also helps prevent misunderstandings and makes disputes easier to resolve.

On ToitChezMoi, the maximum is 15 hours of services. We recommend formalizing the agreement (services, schedule, duration) for a clear framework.

These pages explain the platform rules, data protection and community commitments.

From the beginning, it is recommended to agree on simple rules: schedules, shared spaces, guests, quiet hours, cleaning and exit conditions.

A written agreement helps prevent misunderstandings and reassures both parties.

It is important to talk about it early and calmly. Often, a simple adjustment of rules or schedule is enough.

If the situation persists, rely on the written agreement and contact ToitChezMoi.

Intergenerational cohabitation brings together people from different generations, often in exchange for services or presence.

It promotes social connection while meeting practical needs for housing and reassurance.

Presence should be clearly defined and remain reasonable, compatible with each person’s lifestyle.

If the number of hours becomes too high, the framework should be reviewed.

No. You should never be asked to pay anything to “reserve” a place before meeting the host and visiting the accommodation. If someone insists, this is a warning sign—please report the profile immediately.

Yes—this is recommended if it helps you feel more comfortable. Just let the host know in advance. Having someone with you can also help you keep perspective.

ToitChezMoi encourages members to complete their profiles and communicate before meeting. Clear descriptions, photos and conversations help you feel more confident before committing.

Feeling uncomfortable is a valid reason to speak up. If you feel safe doing so, start by discussing it with your host or cohabitant. If the situation doesn’t improve, contact ToitChezMoi and review your agreement to understand your exit options.

Services should match what was defined in your agreement. If expectations drift, talk about it early to adjust the plan—or revise the arrangement if needed.

Yes. The end conditions should be written in your agreement. Read it carefully and aim for respectful communication when discussing next steps.

Reports are taken seriously. Our team reviews the situation carefully and may contact you for details to better understand what happened.

Depending on the case, we may issue a warning, suspend or remove an account, or delete a listing. In serious situations, we may also guide you toward the appropriate authorities.

If you are in immediate danger, contact emergency services first. Then inform ToitChezMoi so we can take appropriate measures on the platform.

Contact us via the contact form. We’ll get back to you as soon as possible.