Safety guide
Meet safely with ToitChezMoi
Here are a few important safety tips to help you use ToitChezMoi confidently and protect your data, your messages, and your meetings on the platform.
Tips to avoid scams
We actively prevent housing scams and fraudulent activities: identity checks, listing validations, and verification of housing documents. Our goal is to ensure you can use ToitChezMoi **safely and stress-free**.
Here are a few important rules to always keep in mind to protect yourself and your personal information.
Never share your banking information or official documents with someone you do not fully trust yet. If you are unsure, contact our team before accepting any request.
Safe communication with ToitChezMoi messaging
Keep your first conversations within the ToitChezMoi secure messaging system — this helps protect your privacy and safety.
- • Always start with messages inside the platform.
- • Be careful if someone asks for your email or phone number too early.
- • Only share personal contact details once you feel confident.
Spotting a fraudulent listing
Certain signals should raise suspicion. Here are a few examples.
Money
- Unexpected financial requests beyond what was agreed.
- Payment requests to foreign accounts or via unusual methods.
- Any demand involving large amounts of money.
The listing
- Unclear services or inappropriate requests.
- Host refuses to provide details or additional photos.
- Listing seems too good to be true or lacks essential info.
Not sure about something?
If a message, request, or behaviour feels strange, take your time and follow the advice above. You can also talk to a trusted friend or reach out to our support team for guidance.
Contact us anytime via our Contact page .
Safety first: checking reliability
Before, during, and after interactions, these simple checks can help you confirm that the person and the listing are genuine.
Verification tips
If you are not in contact yet
- Compare the listing with similar offers.
- Ask for extra photos or details.
- Check the address on Google Street View.
- Use the “Report” button if something seems off.
If you are already in contact
- Use messaging or phone calls to clarify details.
- Ask for proofs that the home exists.
- Look for information about the city or neighbourhood.
- Contact our team if you have doubts — we will help you decide.
Protecting your data & privacy
We only collect information necessary for matching hosts and guests. We never sell your data, and we take strong technical measures to keep your account secure.
What we do
- Your data is never sold to third parties.
- We use it only to support your account and matches.
- Your account is protected with technical safeguards.
Your safety habits
- Never share your password with anyone.
- Do not send official documents by simple email.
- Review your privacy settings regularly.
Learn more on our Data & Privacy page.
Planning a safe meeting
Your first meeting is an important step. Here are some good practices to help you feel safe and get to know the person calmly.
1. Before meeting
- Start with messaging then video or phone call.
- Ask all your questions about the home and services.
- Tell someone close that you’re meeting someone.
2. Meeting place
- Choose a public or semi-public space at first.
- You may bring someone with you for reassurance.
- Keep your phone charged and accessible.
3. During the meeting
- Make sure everyone feels comfortable.
- Be clear about expectations and daily routines.
- Don’t accept anything against your values or comfort.
4. After the meeting
- Take time to reflect calmly.
- Ask for a second opinion if needed.
- If you’re unsure — do not feel obliged to continue.
Report suspicious behaviour or profiles
You play a key role in keeping the community safe. If you notice unusual, aggressive, or suspicious behaviour — please report it so our team can act quickly.
On the platform
- Use the “Report” button on a listing or profile.
- Briefly explain what seems wrong.
- Our team reviews and investigates the report.
Contacting us directly
For urgent cases or if you can’t find the report button via the Contact form
If possible, attach screenshots or extra details to help us investigate.
Depending on the situation, we may block a profile, remove a listing, or recommend contacting authorities.
ToitChezMoi safety & ethical commitments
Behind our technology, ToitChezMoi is built on strong human values. Our Ethical Pact guides all our actions and moderation principles.
Respect everyone
Zero tolerance for discrimination or harmful behaviour.
Consent & freedom
No service should ever be imposed. You can always refuse or end the co-living experience.
Honest communication
Complete profiles and transparent discussions help build trust.
Fast reaction
Our team acts quickly when a report is submitted to protect the community.
You can read our full Ethical Pact here: ToitChezMoi Ethical Pact .
Frequently Asked Questions
Do I need to pay anything before visiting the accommodation? +
No. You should never be asked to pay anything to “reserve” a place before meeting the host and visiting the accommodation. If someone insists, this is a warning sign—please report the profile immediately.
Can I bring someone with me when visiting the accommodation? +
Yes—this is recommended if it helps you feel more comfortable. Just let the host know in advance. Having someone with you can also help you keep perspective.
Are profiles verified on ToitChezMoi? +
ToitChezMoi encourages members to complete their profiles and communicate before meeting. Clear descriptions, photos and conversations help you feel more confident before committing.
What should I do if I feel uncomfortable during co-living? +
Feeling uncomfortable is a valid reason to speak up. If you feel safe doing so, start by discussing it with your host or cohabitant. If the situation doesn’t improve, contact ToitChezMoi and review your agreement to understand your exit options.
What if the requested services go beyond what was agreed? +
Services should match what was defined in your agreement. If expectations drift, talk about it early to adjust the plan—or revise the arrangement if needed.
Can I end a co-living arrangement if it no longer suits me? +
Yes. The end conditions should be written in your agreement. Read it carefully and aim for respectful communication when discussing next steps.